Help centre

Short answers to the questions caregivers ask most.

• Sync and working offline

  How entries reach every caregiver, what "3 pending" means and what to do when an entry needs attention.

• Inviting caregivers and roles

  How to invite a partner, a nanny or grandparents with a code, a QR code or a link, and what each role can do.

• Medication and temperature

  What the app records about medicines and temperature, how reminders work, and what it deliberately never does.

• Notifications

  Which notifications Lalu sends, how to turn them on for this device and why an iPhone needs the app on the Home Screen.

• Export and diary backup

  How to download the whole history as CSV files, and how to keep a copy of a diary that lives only on this device.

• Deleting an entry, a child or the account

  What can be undone and what cannot - deleting entries, a child's profile with 7 days to restore it, and the account.

• Premium and the trial

  What the free version covers, what Premium adds for the whole family, the 7-day trial without a card, and what happens when it ends.

• Your data and privacy

  Where the diary is kept, who sees it, what we never do with it, and how to take it with you or delete it.