Lalu

Wersja polska

Draft — this document is not in force until it is published.

Lalu Terms of Service

Version 1 · last updated October 4, 2026

Version 1, effective from TODO (YYYY-MM-DD). Wersja polska: Regulamin.

These terms explain how you may use Lalu — a shared baby-care diary for parents, nannies and grandparents. We write them in plain language; wherever the law gives you more than these terms say, the law applies.

1. Who provides the service

  1. The service is provided by TODO - the owner's full name and the business name of the sole proprietorship (D-35), TODO - the registered business address from CEIDG, TODO (NIP, REGON) ("we", "us").
  2. Contact for anything: support@babylalu.com. Personal data: privacy@babylalu.com. We answer in English and Polish.
  3. support@babylalu.com is also our point of contact for users and authorities under Articles 11 and 12 of Regulation (EU) 2022/2065 (the Digital Services Act).
  4. Product website: https://babylalu.com. App: https://app.babylalu.com.

2. Definitions

3. What we offer

  1. A baby-care diary: entries for feeds, sleep, nappies, pumping, medicines, temperature and custom events, with notes, photos and voice notes; feed and sleep timers; a day view, history and statistics (totals, durations and intervals calculated from your entries).
  2. Medicine reminders following a schedule you enter.
  3. Without an account the diary lives only on your device.
  4. With an account the diary syncs between your devices and with the people you invite to your family; you can download a copy of your data (CSV) and delete your account.
  5. The free version and Premium differ in scope (section 8).
  6. Lalu is not a baby monitor (it does not record or transmit sound or video from the child's room) and not a medical device (section 12).
  7. Using Lalu without an account and in the free version is free of charge. Only Premium is paid.

4. Technical requirements and risks

  1. You need a device with an up-to-date browser with JavaScript and local storage (IndexedDB) enabled. We test the app in Chromium-based browsers (Chrome, Edge) and in Safari; other browsers may work, but we do not test them.
  2. Syncing, creating an account, invitations, exports and buying Premium need an internet connection. You can add entries offline.
  3. An account needs an e-mail address, which receives confirmation links and data copies.
  4. Notifications (such as "Medication time") need your permission in the browser and, on iPhone and iPad, the app added to the Home Screen. Your device may delay or hold them (battery saving, focus modes, no connection).
  5. Risks of an online service and how to reduce them:
    • impersonation (fake e-mails and sites) — our links lead only to https://babylalu.com and https://app.babylalu.com; we never ask for your password by e-mail;
    • account takeover — use a password you use nowhere else; in More → Account → Devices you can sign out any device;
    • someone else using your device — the diary stored on the device is protected by the device's own encryption and screen lock; the app does not encrypt it further;
    • the diary backup file (JSON) is not encrypted — do not e-mail it or keep it in shared folders;
    • malware on your device can read what you see on screen — keep your system and browser updated.
  6. What the app stores on your device (Article 6 point 2 of the Polish Act on Providing Services by Electronic Means): a service worker with the app's files, so it works offline; an IndexedDB database with the diary, the queue of entries waiting to be sent and the content of photos and recordings; browser storage with the device's session and your settings. We use no cookies for tracking or advertising. Our privacy policy explains these data and how to remove them.

5. Your account: starting and ending the contract

  1. You can use the app without an account from the first launch; you stop by removing the app's data from your device.
  2. You must be an adult (18 or the age of majority where you live, if higher) to create an account. The contract for your account starts when you create it, after reading these terms and our privacy policy, and runs for an indefinite period.
  3. An account belongs to one person. Do not share your password — invite the other person to your family instead.
  4. You may end the contract at any time by deleting your account in the app (section 16). A paid subscription ends as described in section 8.
  5. We may end the contract on 30 days' notice for a serious reason — the service closing down, or serious or repeated breaches of these terms (section 11). If you put other users or the security of the service at risk, we may block the account at once. We always give the reason and time to download a copy of your data, unless the law forbids it.

6. Families and roles

  1. Every account has its own family. You can invite others to it or join someone else's family by invitation.

  2. Roles:

    Role What it can do
    Owner everything a parent can; manages members, their roles and the subscription; one per family
    Parent adds and edits entries (anyone's), manages children's profiles, invites people
    Caregiver adds and edits their own entries, sees the whole diary
    View only sees the whole diary, records nothing

  3. An invitation is a link valid for 7 days or a code valid for 15 minutes. Whoever passes it on decides to share the child's data — the invited person will see the child's whole history, including everything from before they joined. Every member of the family is told when someone joins (notification and e-mail).

  4. The owner can set a last day of access for a caregiver or a view-only member; access ends at that moment and the family is told.

  5. A child's data belongs to the family, not to one person. When someone leaves a family or is removed from it, they lose access, and the history they helped write stays with the family — their entries included; it neither moves with them nor is deleted. The copy of the diary disappears from their devices; a device holding entries it had not yet sent keeps it read-only until that person saves a copy or removes it from the device.

  6. Any member can download a CSV copy before leaving. A parent removed by the owner receives by e-mail a link, valid for 30 days, to a CSV copy of what they could see at the moment of removal — without other people's pumping entries. Caregivers and view-only members do not receive such a copy, including when access ends on a set date (point 4).

  7. The owner cannot leave a family before handing ownership to someone else.

  1. By creating a child's profile you declare that you have parental responsibility for the child or the authorisation of the person who has it, and that you are entitled to invite other caregivers and share the child's data with them. We cannot verify this — you are responsible for the declaration being true.
  2. What you record about a child is data about the child's health. We process it only on the basis of your separate, explicit consent, given when you add the child; our privacy policy explains how. If we change the wording of that consent, we ask for it again for each child.
  3. Withdrawing consent deletes the child's profile with its whole history and attachments at once, for every member of the family, with no way to restore it. Before that you can download a CSV copy, and the other parents receive by e-mail a link to a copy of the child's data, valid for 30 days.
  4. Deleting a child with the ordinary button can be undone for 7 days; after that we delete the child's data for good.
  5. Pumping is data about the health of the person pumping — we record it only with that person's own consent, given by them in that family.
  6. When you record other people's data (for example household members' voices in a voice note, or someone in a photo), you are responsible for being allowed to do so.

8. Premium, the trial and payments

  1. Free version: one child, one person in the family, every kind of entry without limits, 7 days of statistics, 500 MB for photos and recordings, CSV export.
  2. Premium covers the whole family for one price: unlimited children and family members with roles, 30 days of statistics and 10 GB for photos and recordings. The Premium screen shows the current scope and prices before you buy.
  3. Only the family's owner buys and manages the subscription. Payment goes through Stripe — you enter card details on Stripe's page and we never see them.
  4. Plans: monthly and yearly. Prices are shown in złoty, euro, US dollars or pounds sterling — the currency of your device's region — as the full amount you pay, including VAT or sales tax where it applies. We charge at purchase and at the start of each following period.
  5. Renewal: the subscription renews automatically for the same period until you cancel it. We announce a price change by e-mail at least 30 days before the period it applies to; you can then cancel at no cost.
  6. Cancelling: the owner cancels at any time, without giving a reason, in the customer portal opened from the Premium screen — online, with no call or e-mail needed. Premium runs until the end of the paid period; we do not refund the rest of that period unless you have the right of withdrawal (section 9) or the law requires a refund (section 10).
  7. Trial: the owner can start 7 days of Premium once, without a card — one trial per family and one per person. The trial ends on its own and never turns into a paid subscription. You can also buy during the trial.
  8. After the paid period or the trial ends the family returns to the free version and nobody loses data: the owner keeps recording, the other members read the whole diary and download CSV copies, and entries already saved on their devices are still accepted. New invitations, more children, 30 days of statistics and more than 500 MB need Premium again; photos over the limit stay, new ones wait on the device.
  9. If we offer purchases through the App Store or Google Play, the store handles payment, renewal, cancellation and refunds of such a purchase under its own rules.

9. Right of withdrawal (cooling-off)

  1. As a consumer you may withdraw from your Premium contract within 14 days of buying it, without giving a reason.
  2. Premium starts as soon as you buy it, at your express request made at checkout. If you withdraw, we refund the price minus an amount proportionate to the days Premium was active before you withdrew (Article 35 of the Polish Consumer Rights Act; in the UK, regulation 36 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
  3. Just send us a clear statement at support@babylalu.com before the 14 days end — you may use the model form in the annex, but you do not have to. We confirm receipt by e-mail.
  4. We refund within 14 days of receiving your statement, using the same payment method.
  5. We apply these rules to consumers in every country. A trial is not a purchase, so there is nothing to withdraw from. A purchase made in the App Store or Google Play is refunded by the store.

10. Conformity and complaints

  1. We are responsible for Lalu conforming to the contract for the whole time we supply it (Article 43l(3) of the Polish Consumer Rights Act). If it does not work as we promised, you may ask us to bring it into conformity and, if that fails, to reduce the price or end the contract, as consumer law provides (in Poland, that Act; in other EU countries, the law implementing Directive (EU) 2019/770; in the UK, the Consumer Rights Act 2015).
  2. Send a complaint to support@babylalu.com: say what happened, when and on which device, and give your account's e-mail address. Do not send your child's health data unless it is needed to describe the problem.
  3. We answer within 14 days of receiving a complaint. If we do not answer in that time, the complaint is treated as accepted (Article 7a of the Polish Consumer Rights Act).
  4. Out-of-court dispute resolution: a consumer in Poland can turn to a municipal or district consumer ombudsman (rzecznik konsumentów), to mediation by a regional Trade Inspection office, or to another body on the register kept by the President of UOKiK (polubowne.uokik.gov.pl). A consumer in another EU country can contact the European Consumer Centre in their country. Out-of-court proceedings are voluntary for both sides.

11. Acceptable use

  1. Do not upload unlawful content or content that infringes other people's rights, including photos and recordings of people who could not agree to them, beyond ordinary records of a child's care.
  2. Do not try to access other families or accounts, get around security measures or limits, overload the service with automated traffic or introduce malware.
  3. To report unlawful content (Article 16 DSA), write to support@babylalu.com: explain why the content is unlawful, identify it as precisely as you can and give your contact details. We do not browse diaries on our own initiative — we act on reports and on orders from competent authorities.
  4. When we restrict content or an account, we give the reason and its basis (Article 17 DSA) and explain how to appeal. Send an appeal to support@babylalu.com; a person reviews it within 14 days.

12. Not a medical device

  1. Lalu is for recording information about caring for your child. It is not a medical device, it does not diagnose and it does not replace contact with a doctor, midwife or nurse. It records what you type, calculates totals, durations and intervals from it and shows fixed information texts with their source. It does not assess the child's condition, does not calculate medicine doses and does not replace a pharmacist's advice.
  2. A medicine reminder repeats a schedule entered by someone in the family — it is not a recommendation. Before giving a medicine, check the last dose in the diary; the app also shows when the device last synced. A notification may be late or may not arrive (section 4.4) — do not rely on it as your only safeguard.
  3. In an emergency, call the emergency number of the country you are in.

13. How the diary works offline and how it syncs

  1. Every entry is saved on your device first and reaches the family when the device is online. Until it is sent, others do not see it; the app shows how many entries are waiting.
  2. Without an account the diary exists only on the device. Clearing browser data, uninstalling the app or losing the device means losing the diary — we have no copy and cannot restore it. Make a copy in More → Settings → Data → "Diary backup".
  3. With an account, only what the device had not yet sent before it was lost or cleared is lost.
  4. When two people change the same detail of an entry, the later change stays; some situations (such as two running feeds for one child) the app resolves by asking you.
  5. We work to keep the server available, but interruptions (maintenance, provider outages) can happen; the diary on your device keeps working and syncing resumes by itself.
  6. When the space for photos and recordings runs out, we delete nothing — new files wait on the device.

14. Liability

  1. We are liable for not performing or improperly performing the contract under general law and consumer law.
  2. We are not liable for care or treatment decisions made on the basis of entries — caregivers and doctors make those (section 12); the person who recorded an entry is responsible for its content; we are not liable for entries the device did not send (section 13) or for events beyond our control (force majeure).
  3. Nothing in these terms limits our liability to a consumer where the law does not allow it — in particular for damage caused intentionally, for death or personal injury, and for the service not conforming to the contract. If you live in the UK or the US, nothing in these terms excludes rights you have under the mandatory consumer law of your country or state.
  4. Towards people using Lalu in their trade or profession, we are not liable for lost profits, and our liability is limited to the amount paid for Premium in the previous 12 months, except for damage caused intentionally. A sole trader for whom the contract has no professional character has a consumer's rights to the extent the law provides.

15. Personal data

  1. We are the controller of your personal data. Our privacy policy explains how we process it; residents of the United States should also read our Consumer Health Data Privacy Policy.
  2. We do not sell data and we never pass data about a child to advertisers.

16. Deleting your account and inactivity

  1. You delete your account in the app (More → Account → "Delete account"). Before deleting it we send to the account's address a link to a CSV copy of your diaries, valid for 30 days.
  2. A family with nobody in it but you is deleted together with its whole diary.
  3. In a family with other people the diary stays — it is their data too: you leave the family and your account is anonymised (no name, e-mail address or password). We delete your own pumping entries — they rested on your consent alone. If you are the owner, ownership passes to the parent who has been in the family longest; if there is none, first hand over ownership or remove the other members.
  4. Your subscription when you delete your account: if the family being deleted has a subscription, it ends at once, with no refund for the rest of the period, unless you withdraw within 14 days of buying (section 9); if you pay for a family that continues, your subscription runs to the end of the paid period and does not renew.
  5. Deleted data leaves all our backups within 60 days at most.
  6. Inactivity: if for 36 months you neither sign in nor use the app connected to your account, we send to the account's address an e-mail naming the deletion date — at least 30 days later, normally after 48 months of inactivity — and a reminder 7 days before that date. Signing in cancels the deletion. If you do not sign in, we delete the account as in points 2–4, but without a CSV copy. We do not delete for inactivity the account of a person paying for a subscription in force. If you own a family others still use and none of them is a parent who could take over, we keep your account while the family is in use.

17. Changes to these terms and to the service

  1. We may change these terms or Lalu for valid reasons: changes in the law or case law, an authority's order, the security of the service and of data, a change of providers (hosting, payments, e-mail), adding features, withdrawing a feature that is rarely used or no longer technically sustainable, a price change for the next billing period (Article 43p of the Polish Consumer Rights Act). A change to the service never costs you anything.
  2. We tell you about a change to these terms by e-mail and in the app at least 30 days before it takes effect. If you do not agree, you can cancel the subscription or delete your account before that date at no cost; a change to the subscription applies from the next period.
  3. A change that significantly and negatively affects your use of Premium is announced in advance on a durable medium (e-mail); you may then end the contract without notice within 30 days (Article 43q of the Polish Consumer Rights Act) and receive a refund for the unused period.
  4. Changes required by law and urgent security fixes may take effect at once; we tell you about them without delay.
  5. A change to the wording of the consent to health data never happens silently — we ask for the consent again (section 7.2).

18. Governing law and courts

  1. The contract is governed by Polish law. If you are a consumer, this choice does not take away the protection of the mandatory law of the country — or, in the United States, the state — where you habitually live.
  2. A consumer may sue us in the courts where they live or in Poland; we may sue a consumer only in the courts where the consumer lives. For residents of the United Kingdom this means the courts of the part of the UK where they live.
  3. Disputes with people using Lalu in their trade or profession go to the court competent for our registered address.

19. Final provisions

  1. These terms are available free of charge at https://app.babylalu.com/legal/terms.en.html in a form you can download, save and print.
  2. The English and Polish versions say the same; if they differ, the version more favourable to the consumer prevails.
  3. If any provision turns out to be invalid, the others remain in force.

Annex — model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

(*) Delete as appropriate.